At Menswear Exchange we offer a 'no quibble' statutory 14 day return policy on most online orders.
This means that customers have 14 days from the day they receive their order to return it for a refund, providing the garment has not been worn or damaged.
The only items from the store that don't qualify for our statutory returns policy are the custom Nike and Adidas jerseys as these items are strictly made to order.
Custom design orders made via email or social media also do not qualify for the statutory returns policy.
Any returns accepted for custom orders are done so at our own discretion.
We also offer an exchange policy which means that all non custom orders qualify for free exchanges if the size or colour is not suitable.
The buyer is expected to pay for return shipping if the product received is as described.
If however a wrong item is received or the item is faulty then we shall cover the cost of the return shipping.